Annual Report on Complaints, Grievances & Appeals

Ombuds Annual Report

In accordance with the International Ombudsman Association Standards of Practice the Office of Ombuds Services prepares an annual written report that presents data/ information, including the number of cases/ visitors and the nature of the issues brought to the Ombudsman along with information identifying trends and other concerns.

3.7 The Ombudsman prepares any data and/or reports in a manner that protects confidentiality.

To review the International Ombudsman Standards of Practice please click on the following link:

Ombudsman Standards of Practice

To review the International Ombudsman Code of Ethics please click on the following link:

Ombudsman Code of Ethics


2006-2007

2007-2008

2008-2009

2009-2010

2010-2011

2011-2012

2012-2013

2016-2017