Employee Toolkit
- Sample Course Instructor or Classroom Policies
- Tips for Resolving Problems
- Avoiding and Resolving Conflict
- How to make an Effective Apology
- Handling Stressful or Unstable Workplace or Classroom Situations
- How to Ask Good Questions
- How to Respond to Offensive or Harassing Behavior
- Informal Conflcit Resolution Strategies
- Recommended Readings
- Tips for Interpersonal Communication
- Sample Statement for Course Syllabi
- What do I say when I Receive a Report
Student Toolkit
- Tips for Writing Appeals or Complaint
- Tips for Resolving Problems
- Avoiding and Resolving Conflict
- Dealing with Poor Customer Service
- How to make an Effective Apology
- Handling Stressful or Unstable Workplace or Classroom Situations
- How to Respond to Offensive or Harassing Behavior
- Informal Conflcit Resolution Strategies
- Recommended Readings
- Survival Tips
- Tips for Interpersonal Communication
